Working in the financial and retail sector, we’ve long been aware of the importance of employees having accurate and up-to-date product and service knowledge.
The benefits of this are clear: if employees can retain key product knowledge in their heads throughout the year they’ll be fully equipped to hold successful conversations with their customers.
Providing self-check quizzes on a regular basis is a great way to embed knowledge and identify any weaknesses across a company. Make it slick, fun and easy to use on a mobile or tablet on the way to work and it starts to sounds like a winner.
What we did
We created a short, sharp and engaging user experience, supported by fully customisable MI for managers.